Help Centre (FAQ)

In the first instance we recommend that you visit an Eve Taylor® therapist so they can analyse your skin to determine which products would be most suitable.

All but 9 of our products are suitable for vegans as they contain beeswax, honey or chitosan.

Yes, most of our range is suitable during any stage of pregnancy. We do have a small number of products we recommend to avoid.

Yes; whilst we use a variety of plant oils with many extracted from nuts in our formulations, we only use purified nut oils which have been winterised, deodorised and refined, a process to devoid them of protein particles which are the element responsible for causing allergies.

Our certification confirms that any of the nut oils used in our products are free from allergens as listed in Annex III of Directive 2003/15/EC amending Directive Cosmetics 76/768/EC.

The products using nut-based oils contain no detectable amounts of proteins and consequently.

Eve Taylor® products pose no risk of allergens making these products suitable for those with nut intolerances or allergies.

Our plastic tube components are made from 95% PCR (Post Consumer Recycled) plastic. Our plastic bottles are currently made with at least 10% PCR (Post Consumer Recycled) plastic.

Yes, we are happy to say that our packaging is recyclable.
Plastic bottles – made from PET and HDP and are widely recycled by authorities around the UK.
Plastic pumps – made from a combination of plastics – can be recycled in component form.
Airless pumps – made from plastic and aluminium – can be recycled in component form.
Glass amber bottles and jars - are widely recycled by authorities around the UK.
Aluminium bottles - are widely recycled by authorities around the UK.

Yes, all product cartons and cardboard boxes we use as packaging is fully recyclable.
To pack orders, we use packaging nuggets made from natural corn starch which is bio degradable and can be dissolved in water; it’s also pet safe too.

Yes, we use FSC or equivalent uncoated paper for all of our product brochures and flyers and are working towards using FSC or equivalent paper for all of our paper-based materials.

Yes, as part of our environmental initiative ‘Give Back to Nature’ we partnered with Trees for the Future, an organisation which plants trees in the developing world and works with marginalised communities to plant thousands of oxygen producing trees that protect and bring nutrients back to the soil. This helps farmers grow a variety of fruits and vegetables, gain increases in income and access to food, all while improving the environment. We made a pledge to plant a tree for every retail product sold – a minimum of 100,000 trees per year.

Yes, as part of our environmental initiative ‘Give Back to Nature’, we plant one tree for every retail product sold. Each tree planted offsets the equivalent of 26,000 miles of car driving carbon emissions per year.

West Malaysia-Enjoy FREE standard delivery on orders of RM300 and above. A RM12 delivery fee applies to orders below RM300.

East Malaysia - A RM10 delivery fee per item applies to all purchases.

Singapore - Enjoy FREE delivery on orders of SGD100 and above. Orders below SGD100 will incur a SGD8 delivery fee.                  

All goods purchased will be couriered via Standard Shipping service within 3-5 business days for West Malaysia, and 3-7 business day for East Malaysia and Singapore (Monday to Friday, excluding weekends and Public Holidays) upon payment confirmation. A delay of an additional 3-4 days may occur during festive periods. All goods will be couriered between 9am - 5pm from Monday to Saturday. Half days on Saturday.

At Eve Taylor Malaysia, we are committed to providing a satisfying and worry-free shopping experience. If, for any reason, you are not completely satisfied with your purchase, please contact our Customer Service team at +6016-320 3698, or e-mail hello@evetaylor.com.my

Once your parcel is picked up by our assigned logistic company, tracking codes will be available for your self-tracking purpose(s).